This policy explains how Tenbrain handles personal data when you visit tenbrain.ai, create a Tenbrain account, and use your workspace, the Tenbrain desktop apps (Windows, Mac and Linux), the Android app and your account page (together, “Tenbrain”). Questions go to support@tenbrain.ai.
Who we are
Tenbrain is run by SOFTWARELIFY UK LIMITED (“Tenbrain”, “we”), a company registered in England and Wales with company number 17368592, at 124-128 City Road, London, England, EC1V 2NX, United Kingdom. We are the data controller for your account data. For the content of your workspace, we process it on your behalf to run the service for you.
The short version
- This website sets no cookies and runs no analytics or advertising trackers.
- Your AI team, its chats, files and memory live in your workspace, a private server set up for your account alone.
- Your AI employees run on your own AI plans. You sign in to them on the provider’s own page. We never see that password.
- If you use “Continue with Google”, we receive only your name, email address and profile picture.
- We don’t sell your data, and we don’t use your content to train AI models.
- You can delete your account and everything in it.
This website
tenbrain.ai is a static website. It sets no cookies, runs no analytics, and its fonts are served from our own domain, so a visit doesn’t send your details to Google or other third parties. Our hosting and content delivery provider handles technical data such as your IP address to deliver pages and protect the site from abuse. We don’t keep visitor logs or build profiles of visitors.
The demo form on the contact page opens your own email app with your details filled in. Nothing is sent until you send that email. The Cyber Monday deals page links to a Google Form for submitting a deal, which Google’s own privacy policy covers.
What we collect
When you use Tenbrain we keep:
- Account: your email address and name, your organization, its members and the invitations you send.
- Sign-in: a one-way hash of your password (we can’t read it), the devices signed in to your account with when each was last used, and your sign-in sessions. We record the IP address of sign-in attempts to limit password guessing.
- Billing: your plan, trial, subscription status and receipts. Card details are held by Stripe. We never see your full card number.
- Your workspace: the files, chats, jobs, skills, browser profiles and memory of your AI team. The browser profiles hold the sessions of websites you sign in to.
- Usage: counts of use, such as how long your workspace runs, for your plan’s meter, to run and support the service, and to understand its costs.
- Support: what you send us when you write to us.
Signing in with Google
You can create and sign in to your Tenbrain account with “Continue with Google”. If you do:
- We ask Google only for your basic profile: your name, email address and profile picture (the openid, email and profile scopes). We don’t ask for access to your Gmail, Drive, Calendar, contacts or any other Google data.
- We use this information only to create your Tenbrain account, sign you in, and show your name in Tenbrain.
- We don’t use it for advertising, we don’t sell it, and we don’t use it to train AI models.
- We don’t share it, except with the service providers listed below that help us run Tenbrain, or when the law requires it.
- You can remove Tenbrain’s access at any time in your Google Account’s security settings (third-party connections), and you can delete your Tenbrain account as described below.
Tenbrain’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Your workspace
Your AI employees work in your workspace, a private server set up for your account alone. The apps on your computer and phone reach it through an encrypted relay. We don’t read the contents of your workspace. We keep track of its status (whether it is running, and any errors) to keep it working, and we access it only when you ask us to help, or when the law requires it.
Your AI employees may use a web browser in your workspace. You sign in to websites there yourself. Tenbrain staff will never ask for your passwords.
Your AI plans
Your AI employees think with your own AI plans, such as Claude by Anthropic, ChatGPT and Codex by OpenAI, or Grok by xAI. You connect them yourself, and the sign-in is kept in your workspace. When an employee works, your prompts and what it needs for the task are sent to the provider you connected, under your own account with them. Their terms and privacy policy apply to that use. We don’t resell AI usage and don’t receive copies of those conversations.
How we use data, and why
- To provide Tenbrain (performance of our contract with you): run your account and workspace, sign you in, take payment, email you sign-in codes, receipts and important notices about the service.
- To keep Tenbrain safe and working (our legitimate interests): prevent abuse and fraud, fix problems, measure use and costs, and improve the service.
- To meet legal duties (legal obligation): keep tax and accounting records, and answer lawful requests.
- Optional things (your consent): for example, signing in with Google. You can withdraw consent at any time.
We don’t send marketing email without asking. We don’t sell your data, and we don’t use your content to train AI models.
Who processes data for us
We use these service providers, only to run Tenbrain:
- Amazon Web Services (US East, N. Virginia): our account server, backups and app downloads.
- Supabase (US East, N. Virginia): sign-in, and the database that holds your account.
- Cloudflare: coordinating workspaces, the encrypted relay that connects your apps to your workspace, and health checks.
- boat.dev: hosts the machine that runs your workspace.
- Stripe: payments, subscriptions and receipts.
- Emailit: sending sign-in codes, receipts and service emails.
- Google: only if you choose “Continue with Google”.
Each may process data only to provide their service to us. We may also disclose data when the law requires it, or to protect our users and the service.
International transfers
We are based in the UK, and our main servers are in the United States. When personal data from the UK or the European Economic Area is transferred to the US or another country, we rely on appropriate safeguards, such as the UK International Data Transfer Addendum and the EU Standard Contractual Clauses, or on an adequacy decision where one applies.
How long we keep data
We keep your account data and your workspace while your account exists. If a free trial ends without a plan being chosen, your workspace and its data are kept for 7 days and then deleted; your account stays. When you delete your account, there is a 7-day grace period in which you can change your mind. After that your account, your workspace, your team, its memory, your chats and your sign-ins are deleted. Copies in backups (backups of your workspace and our nightly encrypted server backups) are kept for a limited period and then deleted on their schedule. Billing records may be kept longer where tax or accounting law requires it. So that each person gets one free trial, we keep a one-way hash of the email address that started a trial (not the address itself), also after the account is deleted.
Your rights
Under UK and EU data protection law (the UK GDPR and the EU GDPR) you have the right to:
- Access the personal data we hold about you, and get a copy of it.
- Correct data that is wrong.
- Export your data in a common, machine-readable format.
- Delete your data. You can delete your account in the apps or on your account page.
- Object to or restrict some uses of your data, and withdraw consent you have given.
To use any of these, email support@tenbrain.ai. We’ll answer within 30 days. You can also complain to the UK Information Commissioner’s Office (ico.org.uk) or the data protection authority where you live. We’d like the chance to help first.
Cookies and storage on your device
This website sets no cookies. The account page and the apps keep a sign-in token on your device so you stay signed in. It is removed when you sign out.
Security
Passwords are stored only as one-way hashes. Each device has its own sign-in that ends when you sign out there. The connection between your apps and your workspace is encrypted. No system is perfectly secure, so keep your password private.
Children
Tenbrain is a business tool and isn’t meant for anyone under 18. We don’t knowingly collect data from children.
Changes
When we change this policy we’ll update the date above, and tell account holders by email about changes that matter.
Contact
SOFTWARELIFY UK LIMITED, 124-128 City Road, London, England, EC1V 2NX, United Kingdom. Company number 17368592. Email support@tenbrain.ai.