These terms are an agreement between you and SOFTWARELIFY UK LIMITED (“Tenbrain”, “we”), a company registered in England and Wales with company number 17368592, at 124-128 City Road, London, England, EC1V 2NX, United Kingdom. They cover tenbrain.ai, your Tenbrain account and account page, your workspace, and the Tenbrain desktop apps (Windows, Mac and Linux) and Android app (together, “Tenbrain”). Tenbrain gives you a team of AI employees that work in your own private workspace in the cloud. By creating an account or using Tenbrain you accept these terms. If you use Tenbrain for a company, you accept them for that company and confirm you may do so. Our privacy policy explains how we handle personal data.
Who may use Tenbrain
Tenbrain is for businesses and adults. You must be at least 18 to use it.
Your account
- Give a real email address and keep your account details up to date.
- If you sign in with Google, your Google account is used only to sign you in.
- Keep your password private. You are responsible for what happens under your account, including on every device signed in to it.
- Tell us straight away at support@tenbrain.ai if you think someone else has used it.
Your workspace
Your plan includes a workspace: a private server we set up and run for your account, where your AI employees work. We keep it updated and aim to keep it running around the clock, but it may sometimes be unavailable, for example during maintenance or an outage at one of our providers.
Your AI plans
Your AI employees run on the AI plans you connect, such as Claude by Anthropic, ChatGPT and Codex by OpenAI, or Grok by xAI. Each plan is a separate agreement between you and its provider: you pay them for it, and you are responsible for your account with them and for following their terms and usage limits. Your AI employees use that plan’s normal allowance, and your prompts and work are sent to that provider under your account. Tenbrain is not affiliated with OpenAI, Anthropic, xAI or other AI providers, and isn’t responsible for their services, prices or changes.
Your AI employees and approvals
AI employees can make mistakes, and their output may be wrong, so review it before you rely on it. You decide what they may do: their rules, which websites they can use and what waits for your OK. Risky actions, such as sending messages, paying and deleting, wait for your approval unless you choose otherwise. If your employees use a browser in your workspace, you sign in to websites there yourself; we will never ask for your passwords. Anything you approve, and anything you allow them to do without asking, is done on your behalf, so check important work before you rely on it. Tenbrain is a tool that helps you work; it doesn’t give legal, financial, medical or other professional advice.
Acceptable use
You may not use Tenbrain, or let your AI employees be used:
- to break the law, or to infringe anyone’s rights, including privacy and intellectual property;
- to send spam, deceive people or impersonate someone;
- to access accounts, systems or data you aren’t allowed to;
- to harm, harass or exploit anyone, including children;
- to break the terms of the websites, apps and AI providers your employees use;
- to attack, overload or reverse engineer Tenbrain, or to get around its limits or security.
We may suspend an account that breaks these rules or puts others at risk. Where we reasonably can, we’ll tell you first and give you a chance to fix it.
Your content
What you and your team put into Tenbrain, and the work it produces, stays yours. You give us only the permission we need to store and process it to run Tenbrain for you. Make sure you have the right to use the information you give your AI employees.
Our software
Tenbrain, the apps and this website belong to SOFTWARELIFY UK LIMITED or our licensors. We give you a personal, non-transferable right to use them while your account is open and you follow these terms. Ready-made roles, skills and templates are provided for use within Tenbrain.
Plans, trial and billing
- Plans are Pro at $29 a month and Max at $69 a month (US dollars), as shown on our pricing.
- Plans are billed monthly in advance by Stripe, our payment provider, and renew each month until you cancel.
- If a payment fails, including the first charge after a trial, your workspace is paused until it is paid. Nothing is deleted while it is paused for a failed payment.
- Our fees don’t include the AI plans you pay their providers for.
- We may change prices. We’ll tell you by email before a new price applies to you, and you can cancel before it does.
Free trial. New customers get one 7-day free trial, which starts when you confirm your email address. No payment card is needed to start it. During the trial your organization can have up to 5 people, including you, and send up to 10 invitations a day. One free trial is available per person; we may refuse a trial for an address we have reason to think belongs to someone who has had one before, or for a temporary or disposable email address.
Choosing a plan during the trial. If you choose a plan during the trial, we take your card details then and first charge you when the trial ends, unless fewer than 48 hours of the trial remain, in which case billing starts when you choose. You can cancel a plan chosen during the trial at any time before it ends and you will not be charged.
When the trial ends. If you have not chosen a plan when the trial ends, your workspace is paused: your AI team stops working and your apps cannot be used until you choose a plan. We keep your workspace and its data (your team, chats and files) for 7 days after the trial ends. We will email you 2 days before they are deleted. If you choose a plan within those 7 days, everything carries on where it left off. After 7 days your workspace and its data are permanently deleted and cannot be recovered. Your Tenbrain account itself is not deleted.
Organizations and seats. An organization has one bill, paid by its owner. Each person invited has their own seat, on the Pro or Max plan, with their own private workspace. The owner pays for every seat from when its invitation is accepted, and adding or removing a seat changes the bill, prorated. The owner and admins can see each seat's plan, status, storage and cost, but not what is inside a person's workspace. A person removed from an organization loses that seat after a grace period. During a free trial an organization can have up to 5 seats and send 10 invitations a day.
Cancelling and refunds
You can cancel at any time from the billing page in your account, or by writing to us. Your plan then runs to the end of the month you have paid for and isn’t renewed. We don’t give refunds for part of a month, unless the law requires it.
Deleting your account and ending the service
You can delete your account in the apps or on your account page. Deletion takes effect after a 7-day grace period, during which you can change your mind. After that your account, your workspace, your team, its memory, your chats and your sign-ins are deleted and can’t be recovered, so save what you need first. We may suspend or close an account that breaks these terms or doesn’t pay, or end the service with reasonable notice so you can save your work.
Disclaimers
Tenbrain is provided “as is” and “as available”. We work to keep it running, but it may sometimes be unavailable. To the extent the law allows, we make no promises beyond those in these terms, including that Tenbrain will be uninterrupted, error-free, or suitable for a particular purpose, or that AI output will be accurate.
Limitation of liability
To the extent the law allows, Tenbrain isn’t liable for indirect or consequential losses, such as lost profits, revenue, data or goodwill, and our total liability for any claim about Tenbrain is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can’t be limited by law.
Changes to these terms
We may update these terms as Tenbrain changes. We’ll update the date above and tell account holders by email about changes that matter before they take effect. If you don’t agree, you can delete your account; using Tenbrain after the change means you accept it.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute about them. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and may bring a claim there.
Contact
SOFTWARELIFY UK LIMITED, 124-128 City Road, London, England, EC1V 2NX, United Kingdom. Company number 17368592. Questions about these terms go to support@tenbrain.ai.